Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication

Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication

Change Login Password or Freeze Account If you detect abnormal login activity or actions that were not performed by you, please immediately change your login password under Security Settings, or go to Security Settings > Manage Account and freeze your account in a timely manner to prevent further asset losses. Common scam techniques used by fraudsters1.

The team members are from top universities including Princeton, Tsinghua and Peking University, among which, over 50% members own Ph.D degree. In addition, team has included Oliver Hart, the Nobel Prize winner, and Hoan Soo Lee, the Economist of Council of Economic Adviser (CEA) during the first term of Obama government, as the economic adviser and project consultant.

Video Verification Issues for Hearing-Impaired Users Find an immediate family member to assist (as a helper). Submit the following documents: Your disability certificate Photos of the front and back of your ID card Photos of the front and back of the immediate family member’s ID card Photos of the personal information page of both your and your immediate family member’s household registration Go to OKX help center and submit a feedback form for the required materials as instructed.

Trojan horse viruses can grant hackers remote control of your device — often where your critical accounts are already logged in. Once inside, attackers may perform unauthorized actions, such as transferring funds, changing account settings, or accessing private data. Infected devices also expose stored login credentials and personal data, giving hackers access to a wide range of services beyond your original account.How does a Trojan horse infect your device?

User C The users lent out funds through Simple Earn Flexible, and enjoyed the bonus APR for an 180-day bonus period before. 1000 USDT 1000 USDT is at a market APR when lent out, because the user has previously enjoyed the bonus period already. At OKX, we remain committed to providing you with high-quality products and exceptional experiences. Thank you for being a valued member of our community. If you have any questions, please contact OKX Support Center. OKX team March 27, 2026

Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.

User C The users lent out funds through Simple Earn Flexible, and enjoyed the bonus APR for an 180-day bonus period before. 2000 USDT 2000 USDT is at a market APR when lent out, because the user has previously enjoyed the bonus period already. At OKX, we remain committed to providing you with high-quality products and exceptional experiences. Thank you for being a valued member of our community. If you have any questions, please contact OKX Support Center. OKX team Oct 07, 2024

Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.

Please use your email linked to the OKX account with login issue to contact us.

Taking advantage of OKX Marketplace's zero-listing fees is simple: Sign up: If you're not already a member, create an account on OKX Marketplace. Upload your NFTs: Upload your digital assets, ensuring that they meet our guidelines and standards. List for free: When you list your NFTs for sale, you won't encounter any upfront fees. This allows you to maximize your profits from each sale. Connect with the community: Engage with our vibrant community of artists, collectors, and enthusiasts.

We’re unable to provide information about another user’s account, even if the request comes from a friend or family member. If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I check and respond to the ticket? You can view and reply to your support ticket through the OKX app or OKX website.

Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.

They then use one of two methods to deceive users into granting them access: Method Description Impersonate official customer service representatives Scammers claim that the order cannot release coins, tricking users into scanning QR codes or providing verification codes, including authorizing login on new devices. These codes may grant unauthorized access to the victims' accounts or authorize logins on new devices.