Dear OKX users, We’ve recently received reports of “corrupted extension” errors occurring when users tried to log in to their wallet extension. This may occur if browsers like Google Chrome detect unauthorized changes to the extension’s local files and display a security warning. To protect your assets, please follow these steps: Make sure your computer and network are free of malicious software or unauthorized programs. Install and update antivirus software, and perform regular system scans.

When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.

Dear OKX users, We've recently received user feedback about encountering password errors when logging in with the wallet extension. This issue may not be caused by the wallet or the password itself, and the relevant information is as follows: Problem: To ensure the security of your account, we've strengthened the security protection of our wallet to prevent account information from being stolen or cracked.

Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.

You can raise disputes in these situations: When selling crypto via P2P Trading, you can raise a dispute if the buyer has marked the order as paid but the seller hasn't received the payment. When buying crypto, if the seller doesn’t release the crypto, you can also raise a dispute. After a transaction is done, you can also raise a dispute in the order if there is any issue.

How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...

As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...

There are no changes to the login process for the app version.Tips when entering your address Enter your full address (street, unit number if applicable, city, postal code, etc.) using the required format shown on screen. If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address. Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.

Your settings will be retained even when you reopen the app.

Extreme scenario: The available balance is more than 0, but when max is selected, it still displays 0, because the user's balance may have many broken UTXOs, which can't be used. Reduce the transfer amount or add more BTC. Inspect whether there's a pending transaction, and try again later. Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC. Inscribe BRC20 Staking Confirmed UTXO The transaction is pending at the moment. All balance has been locked.

If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit...

What does it mean when a "trade error" has occurred? Trade errors are any incorrect trades that were made in good faith, for instance mistaking one user's trade for another when dealing with multiple counterparties at the same time. If price action is in the other direction shortly after a trade or there were not adequate checks before executing, a trade error is not deemed to have occurred.

Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If the Tag/Memo is entered incorrectly, the funds may not be credited successfully. In this case, please click the Get help button below to submit feedback and contact our support team.

Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.

User places an order: when someone places an order on a Verification Ad, a pop-up window will list the merchant’s additional verification requirements. Chat and confirm: after placing an order, you'll be redirected to IM chat to receive confirmation from the counterparty. If you change your mind and decide not to proceed with verification, you can still cancel the order — and it won’t affect your completion rate.