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What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on 5 Feb 2024Updated on 8 Oct 2025131How do I change the chart type?
We provide you with a variety of options to select the chart type that best aligns with your trading style, ensuring a personalized trading experience. For example, by simply choosing TradingView when you're trading on our platform, you gain access to an extensive array of chart types and advanced tools. This integration significantly boosts your analytical abilities, empowering you to make smarter, well-informed trading decisions.Published on 5 Nov 2024Updated on 10 Sept 202513What should I do if the other platform didn't receive my withdrawal?
When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.Published on 18 Oct 2024Updated on 3 Mar 2026672What should I do if the T+N security protection is triggered and I can't trade?
You will see three reminders throughout the order process: When placing the order; When the order is created and awaiting payment; and When waiting for the seller to confirm the transaction. If you decide not to proceed with the order, you may go back and rematch again. However, once you place the order, but you decide to cancel it, may trigger a “frequent canceller” penalties based on your trading behavior.Published on 17 Mar 2023Updated on 4 Apr 20262,619How do I submit my proof of address (POA)?
To help ensure the security of your account, we may sometimes require you to provide a valid Proof of Address. An acceptable document must meet the following criteria: it must display your legal name and your current full residential address, and it must have been issued within the past three months to ensure the information is up to date. Providing a Proof of Address is a standard account security procedure. Thank you for your understanding and cooperation.What are the supported POA?Published on 5 Sept 2023Updated on 12 Feb 2026853Why did my identity verification fail?
In addition to identity documents, proof of address must be issued within the last three months. Documents older than three months will be rejected. Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Please check and ensure the following before resubmitting: Upload original documents in image or PDF format. Ensure the photos have not been edited using image software (e.g., Photoshop) and are not screenshots. Upload color photos or files.Published on 5 Sept 2023Updated on 4 Apr 202611,524How do I set up a recurring buy plan?
If a plan fails three consecutive times, it'll be automatically paused and you’ll receive an email notification. Note: an order can also fail due to a technical issue at times. If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.Published on 23 Jan 2025Updated on 31 Dec 202550How can I do derivatives trading with the Jupyter Notebook?
As mentioned in our last tutorial, in unified account, there are four account modes as we mentioned in the last tutorial: Spot mode, Spot and futures mode, Multi-currency margin mode, Portfolio margin mode. Note that only the last three margin modes, namely, spot and futures, multi-currency margin and portfolio margin, are eligible for derivatives trading.Published on 28 Sept 2023Updated on 12 Feb 2026195How do I trade perpetual futures on OKX?
As part of our Unified Account system, we offer three account modes — Single-currency, Multi-currency, and Portfolio — to customize risk parameters further. Single-currency margin mode makes sure that only the currency traded will be used as a position’s margin. In Multi-currency margin mode, all assets held in your account are used as the margin.Published on 25 Mar 2024Updated on 2 Apr 2026130Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Building constraints: in order to prove the liability of our exchange, we state three claims: Claim 1: We accumulated every user's values correctly, including the value of each crypto and net value of each user Claim 2: The exchange has not forged a virtual user whose net value is negative to reduce the total exchange liability (An individual user having negative balances is acceptable only if her/his net value is above 0) Claim 3: The total value that the exchange claims accounts for every singlePublished on 10 May 2023Updated on 8 Sept 2025179Why hasn't my withdrawal arrived in the account?
Select three dots at the top right > Select Withdrawal history to view withdrawal records for the past 90 days. On the Web: 1. Select Assets > Withdraw 2. Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements?Published on 22 Aug 2023Updated on 4 Apr 202620,637What's the Spot Grid bot and how do I use it?
For example, if the price range is 100-400, and you set the grid quantity to 3 with arithmetic mode, it would create three grids: 100-200, 200-300, and 300-400. Grid mode: Arithmetic: maintains a consistent difference between each grid level (e.g., 1, 2, 3, 4). Geometric: maintains a consistent ratio between each grid level (e.g., 1, 2, 4, 8). Investment amount: this is the total amount of the selected currency the bot will use to place buy and sell orders across the grids.Published on 12 Feb 2025Updated on 17 Nov 202511How do I enable allowlist? (app)
How to delete a withdrawal address from the Address Book: Go to the Address Book, tap Settings (three dots) next to the address > Delete Address. Notes: Under Withdrawal Allowlist: You can only withdraw to addresses in the Address Book; manual input of new addresses is disabled. After turning off Whitelist Mode: Manual input of new addresses is allowed again. Whitelist vs. No-Verification Address: These settings are independent and do not affect each other.Published on 14 Aug 2023Updated on 31 Mar 20261,900OKX P2P dispute handling rules
If orders are canceled for the same reason for three or more times, that user's account shall be partially or entirely suspended from trading. If the buyer provides genuine proof of payment, but the seller doesn't receive it, OKX customer support will contact the seller to release the crypto. If the crypto isn't released within the specified timeframe, OKX customer support will manually handle the release.Published on 28 Aug 2023Updated on 11 Mar 20261,109OKX API FAQ
If you want to place a single currency leverage or contract, you need to adjust to the other three modes except for spot mode! You can set it through the interface settings here, or you can set it on the web or app. Note: the first setting must be set on the page or app; settings option on the main menu of the trading page - Account mode.What's "Interface error: 51121 Order quantity must be a multiple of the lot size"?Published on 20 Sept 2024Updated on 23 Mar 2026133