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Crypto available for withdrawal FAQ
What does crypto available for withdrawal mean? Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits.Published on 25 Jan 2024Updated on 11 Feb 20263,684Why is my deposit/withdrawal suspended?
Crypto issued through an event (Deposit/withdrawal not available) The rewarded cryptocurrency which is issued through an event is currently untradable on our platform. If I encounter this situation, what should I do? Please check here to withdraw your untradable assets.Project's node connection difficulty (Deposit/withdrawal suspension) Due to maintenance of the nodes in the project's network, deposits and withdrawals have been suspended.Published on 31 Aug 2023Updated on 26 Jan 2026979How do I make a withdrawal? (web)
You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.Published on 22 Aug 2023Updated on 27 Mar 20261,565Why hasn't my withdrawal arrived in the account?
The withdrawal process typically goes through the following four stages: Withdrawal Application > Pending > In Progress > Sent You can check the current status of your withdrawal on the withdrawal details page. Each stage reflects a different step in the processing flow, from request submission to the assets being successfully transferred.Published on 22 Aug 2023Updated on 4 Mar 202620,593How do I make a withdrawal? (app)
You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.Published on 22 Aug 2023Updated on 27 Mar 20265,805How do I withdraw AUD with bank transfer?
Go to Assets, and select Withdraw Select Australian Dollar to start an AUD withdrawal Go to Australian Dollar to start making an AUD withdrawal Select withdrawal method, enter amount and select Next Enter your authorization code or SMS code and select Next to view the withdrawal preview Select Withdraw to complete making cash withdrawalOn the app Open your OKX app and select Portfolio Open the Portfolio page Select Withdraw Select Withdraw from the menu Select Australian Dollar from the list of availablePublished on 13 Mar 2024Updated on 30 Dec 202521Why is my withdrawal taking longer than usual?
However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.Published on 29 Feb 2024Updated on 12 Feb 2026199Do I need to pay fees for deposit and withdrawal?
If you select Withdraw all, the fee will be deducted from the withdrawal amount.3.2 Older App versions (e.g., 6.150 and earlier) The fee will be deducted directly from the withdrawal amount: Amount received = Withdrawal amount – Withdrawal fee3.3 Web version The web version follows the same deduction logic as the latest app version: If your account balance is sufficient, the fee will be deducted from your balance.Published on 1 June 2023Updated on 16 Mar 20265,559What should I do if my withdrawal isn't successful?
If your withdrawal is still in the "Withdrawal Request," "Pending," or "Processing" stages, it means the withdrawal hasn't yet been completed, and you should be patient. Withdrawal Canceled If your withdrawal status is "Withdrawal Request" or "Pending," you can actively cancel the withdrawal within one minute. The platform will reverse the withdrawal operation, and the funds will be returned to your account.Published on 17 Oct 2024Updated on 2 Feb 2026245How do I check the status of my returned withdrawal?
Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on 30 Oct 2023Updated on 9 Feb 2026285How do I request an increase in AUD deposit and withdrawal limits?
How do I request an increase in my deposit and withdrawal limits?Published on 15 Dec 2023Updated on 17 Nov 20259What should I do if the other platform didn't receive my withdrawal?
If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?Published on 18 Oct 2024Updated on 3 Mar 2026669Why is my accessible balance lower than my funds unavailable for withdrawal?
The user is now able to withdraw 20 ETH. USD value (Crypto asset) Accessible balance 20,000 (~20 ETH) Unavailable for withdrawal 0 (Protected value) 0 (Locked value) 0 Available for withdrawal 20,000 (~20 ETH)Published on 13 May 2024Updated on 8 Sept 2025340How do I select the correct network for my crypto withdrawals and deposits?
It's important that the withdrawal network for the other wallet or exchange platform is consistent with the deposit network for OKX. For example, if you select USDG-ERC20 as the deposit network, the withdrawal network should also be USDG-ERC20. The same idea applies to when you're selecting a withdrawal network. You must choose the same network for deposit. Example: select deposit network for USDG On the OKX app homepage select Deposit crypto > select the crypto you'd like to deposit.Published on 22 Aug 2023Updated on 27 Mar 202621,342What should I do if my withdrawal was sent to the wrong user ID (UID)?
If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.Published on 13 Oct 2025Updated on 27 Jan 202613