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How do I secure my exchange account?
The security of user funds and assets is the foremost priority on our platform. Not only have we established sophisticated security systems for our internal wallets, but we also provide industry-leading security features and tools for our users. We have several security features that can help users secure their crypto assets on our platform: Login password Email verification Authenticator app...Published on Jun 12, 2024Updated on Mar 23, 20261,309How do I deposit OKT Chain assets from Web3 Wallet to Exchange?
The team will apply to distribute a small amount of OKT tokens to cover your gas fees.What if the OKX exchange doesn’t show the OKTC chain? Some regions may not support the OKTC network directly. In this case, you can use any EVM-compatible address (such as an ERC20 deposit address). After the deposit is completed, the exchange will handle the token conversion for you.OKX exchange no longer supports OKT tokens. What should I do with my coins?Published on Jan 16, 2026Updated on Feb 6, 20267How do I add funds into my Pay balance?
Add fundsHow to use Add from exchange?Published on Jul 3, 2025Updated on Mar 28, 20262What's Wallet Connect?
Only verified Exchange main accounts can connect wallets. A wallet address can only be connected to one Exchange account at a time. Connecting a new account automatically disconnect the previous one. Each Exchange account can connect up to 10 wallets. Switching devices requires reactivating connected wallets. The Wallet Connect feature allows you to connect your exchange account with your wallet.Published on Jan 7, 2025Updated on Mar 3, 20261,254X Layer upgrade and OKT/OKB asset handling FAQ
OKB can't be used to offset exchange trading fees, and holding OKB doesn't affect fee discount tiers.Published on Aug 13, 2025Updated on Jan 29, 202627How do I fix common issues with DEX trading wallet passkeys?
What's the difference between DEX trading wallet passkeys and passkeys for Exchange or Pay? The DEX trading wallet and Exchange share the same passkey. To use it in DEX, you'll need to authorize it on Exchange first. The Pay passkey is separate and doesn't affect your DEX or Exchange passkeys.7. How do I transfer my assets if my device doesn't support passkeys? Asset transfers must always be approved with your personal passkey. Our platform cannot modify or use your passkey on your behalf.Published on Jan 29, 2026Updated on Jan 29, 2026What is DEX Boost and how do I participate?
Only eligible assets in your Exchange account are counted.Why hasn't today's transaction data been updated in Boost yet? The Boost data uses a daily snapshot mechanism, with the statistical period from 00:00 to 23:59 UTC. The data is generally updated after 00:00 UTC the following day and requires 1-2 hours for processing. If you've just started DEX trading, your Exchange balance may temporarily show 0.Published on Dec 13, 2025Updated on Jan 29, 2026How do I manage my assets in my OKX wallet? (app)
also withdraw crypto from the Exchange account to OKX Wallet Open your OKX app and select Wallet Find Receive on the wallet page and select Withdraw cryptos from Exchange Select Withdraw cryptos from Exchange account to transfer crypto Select Crypto and withdrawal Network Fill in Amount and reconfirm the Address/domain, Network, Fee, then Submit Complete the 2FA verification and select Confirm to finish making a withdrawal Note: You need to ensure the withdrawal network selected is the same as thePublished on Sep 25, 2023Updated on Mar 12, 202617,561How do I fund my OKX Wallet for McLaren Race Rewind?
Various payment methods are available for purchasing crypto for users in regions supported by our Exchange section. Learn more here. Should our platform be unavailable in your area, you can always opt for another exchange of your preference.Transfer to OKX Wallet If you have funds on our Exchange platform, use the Withdraw Crypto from Exchange option that can be entered via the Receive option on the Wallet main page.Published on Oct 4, 2024Updated on Sep 12, 202533How do I unlock my deposit when the Travel Rule additional verification is required?
If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.Published on Apr 29, 2024Updated on Feb 18, 2026194How do I activate my Pay?
Switch to the Pay homepage: open the app, tap Exchange at the top, switch to Pay, then select Get started Proceed to select Exchange to trigger mode selection Select Pay to load the Pay page Select Get started to complete the verification process Activate the Pay account according to the operating instructions: on the Pay page, select Activate Pay, complete the security verification (as shown on the screen), and your Pay account will be activated.Published on May 2, 2025Updated on Mar 26, 20264,934What's a dusting attack?
That way, they can connect your wallets to your exchange account and uncover your identity. This only works with centralized exchanges, where you have to go through identity verification to open an account. Once the attacker learns who you are, they can target you with phishing, extortion, and other crypto scams. In other words, the dust attack itself is not an attack.Published on Oct 4, 2024Updated on Mar 3, 202613What should I do if I mistakenly withdraw crypto via the wrong network?
If your withdrawal was sent to an exchange platform, please contact the exchange’s support team for assistance.Retrieve it via Web3 walletApp 1. Import your third-party wallet into OKX Web3 wallet via seed phrase or private key. Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit Opening Deposit page from Assets 3.Published on Mar 17, 2023Updated on Jan 26, 20265,512Why is there a minimum amount to deposit BTC?
Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation: minimum deposit thresholds help mitigate risks associated with fraud and abuse. By discouraging very small deposits, exchanges can reduce the likelihood of malicious activities, such as using the platform for illicit purposes.Published on Oct 15, 2024Updated on Sep 3, 202515Travel Rule FAQ
If you fall into this category, you will need to provide the name of the beneficiary party and whether the transfer is going to a private wallet or cryptocurrency exchange account. Additionally, we may require supplementary information to meet the necessary compliance standards.Published on Jul 20, 2023Updated on Feb 5, 2026800