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How do I fix common issues with DEX trading wallet passkeys?
You'll need to reset your passkey if your old device is lost or you accidentally delete the passkey.4. What if I lose my passkey? If only one passkey remains, you won't be able to delete it. In this case, you must reset your Exchange passkey first. Once reset, you'll receive an email link to set up a new passkey for your DEX trading wallet. The old one will automatically become invalid. Make sure your registered email is active and able to receive emails.5.Published on Jan 29, 2026Updated on Jan 29, 2026Why is my deposit/withdrawal suspended?
A hard fork occurs when a newly forked chain is not compatible with the old one, meaning that old nodes will refuse to process blocks generated by the new chain. Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on Jan 26, 2026987Passkey FAQ
When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do? If you're unable to create or use a passkey after upgrading to iOS 18, it's possible that the built-in Passwords app on your Apple device was deleted or is not functioning properly.Published on Mar 19, 2025Updated on Mar 4, 2026117What's Wallet Connect?
Users under 18 years old are not eligible to register an exchange account and therefore can't use the Wallet Connect feature.Published on Jan 7, 2025Updated on Mar 3, 20261,264How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on Oct 23, 2024Updated on Feb 12, 202619Why did my identity verification fail?
Under 18 Years Old Users must be 18 years old or above to complete identity verification. Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services. Learn more in Terms of Service. OKX ceased to provide centralized virtual asset trading services to Hong Kong residents on 31 May 2024. OKX Web3 (self-hosted wallet) services are not affected and will remain available to Hong Kong users.Published on Sep 5, 2023Updated on Apr 2, 202611,521I haven't received the SMS code
Delete old messages if necessary. Review blocked messages: Check whether security apps or system settings are filtering or blocking SMS messages. Disable SMS-blocking apps: Temporarily turn off any SMS-blocking or filtering apps on your device. Check carrier status: Visit your mobile carrier’s official website or app to confirm whether the message was successfully delivered. Use voice verification: Wait 60 seconds, then select Voice Verification to receive a call instead of an SMS.Published on Aug 16, 2023Updated on Mar 30, 202632,630What is OKX keyless wallet?
Open menu page Select Import wallet > Keyless wallet restoration Restore your keyless wallet by importing the wallet Enable Face ID to unlock wallet or make transactions Enter your Password and select Confirm Select Scan to restore / Restore from cloud backup to restore it Note: if your old device is unavailable or the private key share on your device is compromised, you can restore your wallet through a cloud backup.Published on Aug 1, 2023Updated on Jan 27, 2026211What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Deposits made to the old SEPA account after the update will be automatically rejected and refunded.Open Orders Any open orders (e.g. Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence. You can place new orders after the system update is complete.Earn products Any active Earn products will be automatically redeemed before the system update.Published on Jul 2, 2025Updated on Nov 17, 2025169How do I authorize a new device when I log in?
You'll also need to input the security code (one-time password) that they see from the new device to the old device.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it.Published on Aug 31, 2023Updated on Mar 16, 202613,725Why hasn't my deposit been credited?
Previously used deposit addresses will remain valid for a short period of time, and deposits sent to old addresses during this period will not be lost. That said, if you've saved or whitelisted an OKX deposit address, please update it as soon as possible to avoid any issues later. Please also be aware that some tokens are no longer supported on certain networks.Published on Sep 1, 2023Updated on Mar 3, 202613,725OKX Web3 FAQ
Users must be at least 18 years old and have full legal capacity.When acting on behalf of a business, users must have valid authorization and ensure the entity is lawfully registered. Access to Web3 services isn't available in sanctioned or restricted regions, and we reserve the right to restrict or terminate access in certain jurisdictions.5. Is KYC (identity verification) required to use our Web3 Wallet?Published on Jan 19, 2026Updated on Feb 27, 202670Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
Eligibility: to participate in this Promotion, you must be at least eighteen (18) years old and a resident of Australia or Brazil.Published on Jul 19, 2024Updated on Feb 9, 20261DEX Referral FAQ
We recommend carefully verifying the code source during initial binding.Will my binding relationships change after upgrading from the old version? No, they won't. As long as previously bound codes remain valid, already-bound wallet relationships remain completely unchanged.Will the referral program rules change? They may be adjusted.Published on Dec 31, 2025Updated on Feb 11, 20262OKX x McLaren NFT Sweepstakes Terms & Conditions
Eligibility: To participate in this Sweepstakes, you must be at least eighteen (18) years old and the age of majority in the country you reside.Published on Apr 25, 2024Updated on Sep 8, 2025607
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