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How do I add my emergency contact?
What's emergency contact? On our platform, the security of your assets is our top priority. The Emergency Contact feature allows you to designate a trusted individual whom we can reach out to in unforeseen circumstances. If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.How do I add emergency contact?Published on Jul 24, 2025Updated on Feb 12, 2026FAQ255What are OKX's crypto trading bots and how do I utilize them?
Learn how to use the Spot DCA (Martingale) trading bot here.How can I access OKX’s trading bots?Published on Sep 4, 2025Updated on Jan 20, 2026FAQ1What's OKX Security Assistant?
If it’s automatically changed, there may be a risk.What should I do if I suspect my device has been compromised?Published on Jan 15, 2026Updated on Feb 13, 2026FAQ11Travel Rule FAQ (EEA region)
We’ll work with them directly. Note: this process relies on the exchange meeting the Travel Rule requirements, as we're subject to European Union regulations before we can credit your deposit.12. What should I do under the Travel Rule if my exchange isn't listed as an option? Ask the exchange to reach out to us at travelrule_dd@okx.com so we can request them to connect to our Travel Rule solution.Published on Dec 17, 2024Updated on Mar 30, 2026FAQ627OKX: Adjustment of FILUSDT Perpetual Swap Before and After the Filecoin Mainnet Launch
The FILUSDT index rebalance and other trading rules of OKX’s FILUSDT perpetual swap contract before and after the mainnet launch are as follows: 1. Before the mainnet launch Before the Filecoin mainnet launches and while there is no FIL mainnet token trading pairs on mainstream exchanges, the index will continue to use the following components: Exchange Trading Pair Weight Gate.io FIL6/USDT(previously known FIL/USDT pair) 33.3% Poloniex XFIL/USDT 33.3% OKX FILUSDT perpetual swap 33.3% 2.Published on Oct 11, 2020Updated on Nov 17, 2025AnnouncementsHow do I protect my account from Trojan horse takeovers?
If you use passkeys or two-factor authentication (2FA) that are synced across devices, these can also be extracted, allowing the hacker to gain full control of your account.What should I do if I suspect my account has been compromised? If you detect suspicious activity on your device or account, act quickly: Disconnect from the Internet — turn off Wi-Fi or power down your device and router If you can still access your OKX account, freeze it before disconnecting.Published on May 30, 2025Updated on Feb 5, 2026FAQ10Stake OKB to earn TONCOIN via Jumpstart Mining
TON can incorporate other blockchains and link them with each other through a technology called Hypercube routing. TON Storage, TON Sites and TON DNS will finalize the structure of the network, in which blockchains are not only able to easily communicate with each other but also access files and websites from the internet. The goal of TON is to create a Web 3.0 internet — which includes decentralized storage, I2P network, instant payments and user-friendly dApps.Published on Nov 8, 2021Updated on Nov 17, 2025AnnouncementsPakistan P2P New Year campaign: Win a share of 5,000 USDT
New-user activities are limited to those who have not traded on the platform before registering. If a user participates in multiple activities, only the last campaign registered will be rewarded. OKX has the discretion to convert any rewards into platform vouchers or USDT of equivalent value or less value.Published on Dec 13, 2023Updated on Nov 17, 2025AnnouncementsHow can I troubleshoot web or app issues?
Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on Feb 11, 2026Updated on Mar 4, 2026FAQ6Why hasn't my withdrawal arrived in the account?
Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account.Published on Aug 22, 2023Updated on Mar 29, 2026FAQ20,601OKX to list Celestia (TIA) for spot trading
Before trading any digital asset, you should do your own research and evaluate your risk appetite. OKX is not responsible for any losses which you may incur from trading digital assets. Please refer to Terms of Service and Risk & Compliance Disclosure for more information. For any inquiries, please feel free to contact us via Support Center or Connect with us on any platform of your choice. OKX team October 31, 2023Published on Oct 31, 2023Updated on Nov 17, 2025AnnouncementsP2P New Year rewards campaign: Multiple rewards await for your trades on OKX P2P
You've created or logged in to your OKX account You’ve completed your identity verification on OKX You must not have traded on our P2P marketplace before the campaign starts How can I participate? Join the campaign on our landing page. What do I need to do?Published on Dec 18, 2024Updated on Nov 17, 2025AnnouncementsNew Year P2P Referral Bonus: Invite your friends and win a share of 5,000 USDT!
You should consider your own investment experience, financial situation, investment objectives and risk appetite and consult an independent financial adviser before making any investment. This document should not be regarded as financial advice. Please refer to the OKX Terms of Use and Risk Warning for further details. The value of digital assets, including but not limited to stablecoins, can and do fluctuate greatly from time to time.Published on Dec 14, 2023Updated on Nov 17, 2025AnnouncementsHow do I manually set up spot grid trading bots?
This new feature is designed to help you maximize your trading strategy with more flexibility and ease, ensuring that your bots remain aligned with your evolving goals.How do I use the Modify Parameters feature?Published on Sep 4, 2025Updated on Feb 24, 2026FAQHow do I turn on the quick order feature?
This minimalistic option is perfect for traders who value speed and simplicity, enabling them to execute trades swiftly without navigating through multiple menus. Move the Plus button effortlessly on the trading pageHow do I turn on quick orders?Published on Oct 23, 2024Updated on Sep 10, 2025FAQ14