How do I change my phone number?

Self-service tool

For quick access, click the button below:

I can log in to my account

On the app

1. Open your OKX app and select Menu

   

   Open Menu page

2. Select Profile and settings and go to Security and select Phone under the Authentication methods section

3. Select Change phone number and enter your phone number in the New phone number field
   

   Note: it's mandatory to link both your phone number and email during the authentication setup.

4. Select Send code in both the SMS code from new phone number and SMS code from current phone number fields. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly

5. Enter the two-factor authentication (2FA) code to continue
   Note: select Unable to verify if you can't complete the verification

   

   Select Unable to verify at the bottom of the page

6. You'll receive an email/SMS confirmation upon successfully changing your phone number

On the web

1. Go to Profile and select Security

2. Find Phone authentication and select Change phone number

3. Select the country code and enter your phone number in the New phone number field
   

   Note: it's mandatory to link both your phone number and email during the authentication setup.

4. Select Send code in both the New phone SMS verification and Current phone SMS verification fields. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly

5. Enter the two-factor authentication (2FA) code to continue
   Note: select Unable to verify if you can't complete the verification

6. You'll receive an email/SMS confirmation upon successfully changing your phone number

I can't log in to my account

You can unlink your phone number on the 2-step verification page, or contact customer support to reset your phone number. You can learn more about how it works here.

Note: you're not allowed to perform withdrawals within 24 hours after you've changed your phone number