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How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains a residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) Valid utility bills such as water, electricity, gas, home-attached TV or internet bills, or landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 25, 2024Updated on Nov 17, 2025FAQ3World Cup VIP Exclusive Gift Set FAQ
Merchandise is available in limited quantities, and each eligible user may claim one set only.Can I claim individual items from the gift box? No. The gift box is distributed as a complete set, claiming individual items or specific components separately is not supported.Can VIP users claim this gift box as a birthday reward? No. This gift box is specific to the campaign and must be claimed during the campaign period.Published on Dec 19, 2025Updated on Mar 26, 2026FAQ296Integrating OKX Signal Bot with Runbot.io
They can be created with your indicators and used on other boxes to execute rules, allowing you to build complex strategies. For example, if you create a “long signal” in the Indicators Box, this signal can be used in the ‘Entry in position rules’ Box by using a rule such as “Enter a trade if 1 long signal is triggered”.Published on Nov 8, 2023Updated on Apr 1, 2025Product documentationOKX Trading Rebate Card - Terms and Conditions
OKX may delay the distribution of Mystery Boxes or rewards due to system issues or other special circumstances. If you haven't received the Mystery Boxes or rewards within 48 hours after the completion of tasks eligible for Mystery Boxes or rewards, please contact customer service, and we'll actively follow up on the situation. OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service.Published on Oct 9, 2023Updated on Jan 8, 2026FAQ331How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on Nov 26, 2024Updated on Sep 8, 2025FAQ68How do I complete the required tasks shown in the app?
If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.Published on Jul 3, 2025Updated on Jul 10, 2025FAQ35How do I place a TP/SL with Limit Order?
App: Limit Order > Amount > tick and select Advanced (TP/SL) > Set your TP/SL > Confirm > Buy Insert and select your preferred details for the order Enable TP/SL Check the TP/SL box: after entering the order price and size, check the box next to [TP/SL] to activate the settings for Take Profit and Stop Loss. Set Trigger prices TP trigger price: this is the price at which your Take Profit order will be triggered.Published on May 31, 2024Updated on Feb 12, 2026FAQ280How do I check on updates to my support ticket?
To reply, scroll to the reply box at the bottom of the page. Type your message or attach any supporting files. Click Send or Reply to continue the conversation with our support team. Note: Please continue all discussions about your issue within the original support ticket instead of creating new ones. This ensures our support team can see your full conversation history, understand the context clearly, and resolve your issue more efficiently.Published on Oct 17, 2025Updated on Mar 26, 2026FAQ43OKX will launch CC/USD for spot trading
To support the growth of the USD ecosystem and meet our users’ diverse trading needs, OKX is introducing the following USD trading pairs in our spot trading at 12:00 UTC on Feb 12, 2026: CC/USD OKX team Feb 12, 2026Published on Feb 12, 2026Updated on Feb 12, 2026AnnouncementsOKX to list CC (Canton) for spot trading
OKX Team Feb 12, 2026Published on Feb 12, 2026Updated on Feb 23, 2026AnnouncementsOKX to delist ACA, CLV, FOXY, PSTAKE and RACA spot trading pairs
, 2025, 08:00 - 10:00 UTC CLV/USDT December 12, 2025, 08:00 - 10:00 UTC FOXY/USDT December 12, 2025, 08:00 - 10:00 UTC PSTAKE/USDT December 12, 2025, 08:00 - 10:00 UTC RACA/USDT December 12, 2025, 08:00 - 10:00 UTCAdditional details We advise users to cancel any open orders pertaining to the affected trading pairs before the delisting.Published on Dec 2, 2025Updated on Dec 2, 2025AnnouncementsOKX will launch MON/USD for spot trading
To support the growth of the USD ecosystem and meet our users’ diverse trading needs, OKX is introducing the following USD trading pairs in our spot trading at 12:00 UTC on Mar 23, 2026: MON/USD OKX team Mar 23 2026Published on Mar 23, 2026Updated on Mar 23, 2026AnnouncementsOKX will launch NIGHT/USD for spot trading
To support the growth of the USD ecosystem and meet our users’ diverse trading needs, OKX is introducing the following USD trading pairs in our spot trading at 12:00 UTC on December 9, 2025: NIGHT/USD OKX team December 8, 2025Published on Dec 8, 2025Updated on Dec 9, 2025AnnouncementsOKX to list XAUT (Tether Gold) for Spot Trading
OKX team February 12, 2026Published on Feb 12, 2026Updated on Feb 14, 2026AnnouncementsOKX to delist RSS3, MEMEFI, GHST, RIO and SWEAT spot trading pairs
OKX team March 12, 2026Published on Mar 12, 2026Updated on Mar 12, 2026Announcements