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How can I protect myself from scammers?
During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order. Within 72 hours of order creation, please tap the self-service appeal link, select the relevant order, and upload supporting evidence such as payment screenshots. Our specialists will review the case and assist you as soon as possible. 6.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,038How can I do spot trading with the Jupyter Notebook?
How can I figure out what mode my current account configured as?Published on Sep 29, 2023Updated on Sep 10, 2025FAQ544How can you protect yourself from a phishing attack?
Phishing attacks can sometimes be very difficult to distinguish. Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,686Buy/sell/convert spread disclosure
In certain cases, such as during extreme market conditions, your order may fail, and you will need to submit a new one.Published on Apr 15, 2025Updated on Mar 27, 2026FAQ2Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on Feb 12, 2026FAQ34What can I do if my device is running in an unsafe environment?
It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks. Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats. For this reason, when the OKX app detects that your device is rooted, you will receive a security prompt to help prevent the loss of assets.What should you do?Published on Jan 19, 2023Updated on Feb 12, 2026FAQ298Where can I find the minimum deposit amount required for non-BTC?
You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same pagePublished on Oct 16, 2024Updated on Oct 24, 2025FAQ52What can help prevent P2P crypto scams and protect my assets?
To combat the rising cases of P2P frauds, we've outlined common crypto scams and provided tips on how to avoid falling prey to such schemes.What can I do to avoid P2P crypto scams?Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,459Smart Portfolio
(The assets invested in the Smart portfolio will be isolated from the manual trading account) (3) Once created, you can view and manage bots in "Bots" at the bottom of the trading page. 3.2 Terms and parameters Crypto allocation: You can choose the crypto portfolio for dynamic rebalancing, and then decide the market cap ratio of each crypto.Published on Jun 22, 2022Updated on Jan 28, 2026Product documentationWhat's a dusting attack?
Crypto exchanges help alleviate the issue associated with crypto dust by allowing users to swap their dust for governance tokens. This encourages users to make more transactions, which results in the exchange benefitting from the related fees. Meanwhile, users can get rid of the dust in their wallets. While hackers might identify you as a crypto user by dusting attacks, they still can’t get your private key.Published on Oct 4, 2024Updated on Mar 3, 2026FAQ13Introduction to Trading bot Mode
(In order to avoid an extremely frequent position rebalancing, rebalancing will be triggered when the deviation ratio exceeds 3%) Investment amount: The amount of funds invested in Smart Portfolio.Published on Jan 9, 2023Updated on Jul 29, 2025Product documentationWhat's OKX Convert?
Which crypto can I convert on OKX? With Convert, you can exchange most of the cryptos listed on our platform. It's extremely flexible and convenient to use, allowing you to convert Tether (USDT) to Bitcoin (BTC), Ethereum (ETH), and more, or to convert any balance into your preferred crypto. To get a real-time exchange rate, you only need to select your crypto pair from the drop-down menu. Note: BTC and ETH can only be converted with BTC, ETH, or stablecoins.Published on Sep 27, 2023Updated on Mar 17, 2026FAQ2,161How do I safeguard my Web3 wallet from fraudsters?
They instruct users to create wallets, leading to mnemonic phrases/private key disclosure, wallet theft, and asset loss.Fraud case study 5: Blockchain wallet multisignature scams The multisignature mechanism is a security measure gaining attention and usage among users. In this system, a wallet like TRON can be controlled by multiple users, requiring several signatures to complete a transaction.Published on Dec 13, 2023Updated on Jan 27, 2026FAQ981OKX contract voucher and usage rules
can I find it?Published on Aug 15, 2023Updated on Mar 24, 2026FAQ563Why hasn't my deposit been credited?
This can lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.Published on Sep 1, 2023Updated on Mar 3, 2026FAQ13,722