The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...

OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency.

How do I check the payback details/deadline and repay the outstanding payment ? When there's an ACH payment due or an outstanding balance on your account, you'll receive an email with all the necessary information, including the exact amount owed and your repayment deadline.

A sub-account is a secondary account connected to your OKX account. You can create multiple sub-accounts to diversify your trading strategies and reduce risks. Sub-accounts can be used for spot, spot leverage, contract trading, and deposits for standard sub-accounts, but withdrawals are not allowed.How do I create a sub-account?

You can buy crypto directly using your bank account via Automated Clearing House (ACH) on our platform. ACH is a U.S.-based electronic payment network that enables the secure and efficient transfer of funds between banks.This payment option is available for verified U.S. users residing in eligible states who have linked their bank accounts through our secure partner, Plaid.How do I get started with buying crypto using ACH?

HIFO (Highest In, First Out): The most expensive assets you buy are sold first.How do I change my accounting identification method? Navigate to Your tax summary > Settings to select your preferred method. Please note that changes only apply to future transactions. An example of what your tax summary looks like

Note: email and phone number verification helps confirm that you're creating the account using your own contact details. This ensures account ownership, improves security, and helps protect your account from unauthorized access. Insert the password you want to protect your account in the Password field. Ensure that it's complex and keep it confidential. Select Next once completed. Note: Use a combination of numbers, letters, symbols, and lower and upper case.

Note: email and phone number verification helps confirm that you're creating the account using your own contact details. This ensures account ownership, improves security, and helps protect your account from unauthorized access. Insert the password you want to protect your account in the Password field. Ensure that it's complex and keep it confidential. Select Next once completed. Note: Use a combination of numbers, letters, symbols, and lower and upper case.

You may contact the corresponding platform for verification if your funds haven't arrived in your account after confirmation.The funds are not withdrawn If the status of your withdrawal appears as either "In progress" or "Pending withdrawal", it indicates that your request is still waiting to be transferred from your account, likely due to a large number of pending withdrawal requests.

How long does it take for an ACH bank transfer to complete? After you initiate an ACH deposit, you can start trading immediately.2. Why am I not able to see the "Deposit USD" feature? To comply with local laws and regulations, USD deposits are only available to customers who have passed verification and who reside in eligible states within the U.S.3. Why am I only able to select certain payment method types?

During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order. Within 72 hours of order creation, please tap the self-service appeal link, select the relevant order, and upload supporting evidence such as payment screenshots. Our specialists will review the case and assist you as soon as possible. 6.

Verify user's identity: avoid transacting through a third party and ensure that the user's payment account details match their identity on our platform. Verified P2P merchants are required to complete a higher level of identity verification to better safeguard your assets and resolve disputes if they arise. Raise dispute with our customer service: if you detect any suspicious activity or are unable to reach an agreement, immediately contact our customer service for support.

For account statements from specific data, you can download data from the past two years. The record time is based on the UTC time zone, with 00:00 as the default cutoff time On app, only account statement records from the past 12 months are available for download. Downloading account statements from specific data is not supported at this time.

Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.

Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period.