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Not all products offered in all regions and this activity may be limited or not offered in some markets. Please consult your legal/ tax/ investment professional for questions about your specific circumstances. Certain cryptocurrencies and products are not available to users located in the United States and may be restricted depending on the state in which you reside.Published on Aug 18, 2025Updated on Nov 17, 2025FAQ1Why is my deposit not credited even when all information is correct?
You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on Feb 12, 2026FAQ1,809How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,688What's a futures trading bot and how do you automate trades with it?
This can result in more objective decision-making and help you avoid impulsive trading moves that could lead to losses. OKX offers a range of preset bots, user-friendly interfaces, dedicated support, and a comprehensive trading experience for traders of all levels.Published on Dec 26, 2023Updated on Oct 29, 2025FAQ35How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 2025FAQ12Scheduled Maintenance Notice – March 20, 11:00 - 11:30 PM PST
Dear OKX User, We want to give you advance notice of a scheduled system maintenance window that will affect certain platform features.Published on Mar 16, 2026Updated on Mar 17, 2026AnnouncementsHow do I prevent self-trade and improve my API trading efficiency and protection?
With the ability to customize its logic, you can make sure your trading strategies operate seamlessly without self-trading concerns. Traders with multiple sub-accounts: for traders managing multiple sub-accounts, the Self-Trade Prevention feature provides a robust solution. You can define your own unique Self-Trade Prevention's ID for each sub-account, giving you full control over preventing inadvertent self-trades within each sub-account.Published on Jun 11, 2024Updated on May 14, 2025FAQ11How do I earn USDG?
With USDG, you get zero-fee trading, built-in rewards, and flexible utility—all in one stablecoin.Published on Aug 29, 2025Updated on Mar 13, 2026FAQ19Trading Signal Bot FAQs
One-Size-Fits-All Approach: Alternatively, we offer a versatile and general-purpose format suitable for all users. Regardless of whether you use scripts (strategy or study), indicators, or manual charting alerts, this "one-size-fits-all" format adapts to your needs. Both these formats, along with detailed specifications, are readily available in the Alert Msg Specs document.Published on Oct 9, 2023Updated on Mar 31, 2026FAQ136How do I start trading cryptocurrency on OKX with Smart Trading?
Buying or depositing crypto to fund your OKX account Now that your account is set up, you need crypto assets to start trading. There are two ways to proceed — either you buy crypto via the Buy/Sell gateway on the site navigation bar or deposit your existing assets into your OKX account. Before proceeding, you should note that all incoming crypto transactions to your OKX account are credited to your funding account.Published on Apr 7, 2024Updated on Oct 15, 2025FAQ71How do I manually set up futures grid trading bot?
Edit Parameters feature is designed to give users greater flexibility and control. By using it, it allows you to: Adjust your grid bot setting, such as the upper and lower range, or the grid quantity, on-the-fly — without having to close and reopen new bots. Better respond to changing market conditions and maintain a consistent investment strategy.Published on Jun 6, 2024Updated on Mar 31, 2026FAQ99How to prevent phishing emails?
These emails commonly try to create a sense of urgency or temptation, for example asking you to “verify your account immediately,” “update your information,” or “claim a reward.”How do I identify a phishing email? Here are a few simple checks that can help you quickly determine whether an email is genuine:1. Check the sender's email address This is one of the quickest ways to identify a suspicious email, OKX uses a set of official email domains. You can view all official contact channels here.Published on Jun 24, 2025Updated on Dec 16, 2025FAQ3How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
It’s calculated by summing up all the individual profits from successful grid executions found in your transaction history. While Grid Profits gives you a clear view of how much your bot has earned from grid trading alone, it doesn’t reflect: Unrealized gains/losses from open positions Any Earn interest Trading fees not tied to grid execution Therefore, Total PnL gives a full picture of your bot’s performance. Grid Profits is meant for reference and breakdown purposes.Published on Jun 20, 2025Updated on Nov 26, 2025FAQ54What can help prevent P2P crypto scams and protect my assets?
How to prevent impersonators: Be aware that under no circumstances will OKX's customer service officials ever threaten to freeze your assets or ask you to release your crypto holdings. Ensure that all emails from us are sent under the official okx.com domain. Always install an anti-phishing code for all emails sent by us. An anti-phishing code allows you to identify better if emails are legitimately sent from us.Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,459How do I manually set up spot grid trading bots?
When you stop the bot, all your funds—including any interest earned from Simple Earn—will be returned to your trading account.How do I set up Simple Earn feature in Spot Grid trading bot?Published on Jun 6, 2024Updated on Nov 17, 2025FAQ204