When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.

Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.

As long as a sender can technically connect to an email server, they can set the "From" address to look like it came from another domain, even when it didn't.What happens when a fake email is sent to you? Whether a faked email is delivered, rejected, or sent to the spam folder depends on the security settings of the recipient's email provider.If the email provider has strict security policies (e.g., Gmail, Outlook) The system will check SPF, DKIM, and DMARC records.

Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...

Your settings will be retained even when you reopen the app.

You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.

Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If the Tag/Memo is entered incorrectly, the funds may not be credited successfully. In this case, please click the Get help button below to submit feedback and contact our support team.

Note: when withdrawing, please ensure that the withdrawal address, network, and amount are correct to avoid similar issues in the future. Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.

Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.

A Simple Earn Flexible Annual Percentage Rate (APR) boost voucher is a reward voucher that lets you earn additional interest when lending out idle funds via the Simple Earn feature. Eligible users can receive these vouchers through campaigns, tasks, and other activities.How do I use a Simple Earn Flexible APR boost voucher? Eligible vouchers will appear on the Simple Earn Flexible APR boost voucher page. You can use them directly when subscribing to supported Simple Earn products.

Partial liquidation will be carried out and the system will calculate the position size that needs to be liquidated to lower the position tier by 1 level.Position size that needs to be liquidated = Amount currently borrowed - Max borrow amount of the next lower tier = 1,100,000 - 1,000,000 = 100,000.Scenarios where the position will be liquidated fully When a trader’s position is at tier 1 and the margin level is less than or equal to 100% When a trader’s position is at tier 2 or above, but the margin

When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.

If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed.

If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform.