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Disabling cloud sync on your authenticator app
Cloud sync allows verification codes from apps like Google or Microsoft Authenticator to be accessible on multiple devices if you're logged into your third-party account. However, this poses a risk if your account is compromised. For added security, we recommend disabling cloud sync. Understanding cloud sync and its potential risks Authenticators (such as Google Authenticator) often have a cloud sync feature.Published on May 12, 2023Updated on Feb 12, 2026FAQ4,536Managing RFQs on the RFQ board
What happens if no one quotes my RFQ before it expires? If no one quotes your RFQ before it expires then the RFQ status will change to "expired" meaning it is no longer available. This may be because your RFQ is more complex than any of our Market Makers are willing to price. Try splitting your RFQ into multiple trades, grouping similar instruments together or submitting an illiquid or otherwise...Published on Jun 30, 2022Updated on Sep 10, 2025FAQ16Managing RFQs on the RFQ board (creator)
Live RFQsQuotes for your RFQ If your live RFQ has received a quote from any market makers, you’ll be able to view both the buy and sell price, as well as the spread in basis points (bps) between the two prices. By default, makers have to provide a two-way quote as they don’t know which direction you want to execute in. If there’s more than one quote for your RFQ, there will be a two-dotted line...Published on Mar 7, 2024Updated on Apr 1, 2025Product documentationRules on Managed Trading Sub-accounts
What is a managed trading sub-account A special sub-account type where investors entrust their sub-accounts to trading teams It can guarantee the asset safety of investors and the strategic safety of trading teams, and both parties can enjoy a better VIP rate during the binding periodWhat types of users are suitable for creating managed trading sub-account Users suitable for creating managed trading sub-account are below: Investors create multiple managed trading sub-accounts and authorize differentPublished on Apr 4, 2023Updated on Apr 11, 2025Product documentationHow do I enhance my OKX app security?
Select the More option in the Manage wallet to view the list of backup options Store mnemonic phrases/private keys offline (for example, handwritten in a fireproof safe). Note: backup each wallet separately; never use screenshots or cloud storage. Emergency Asset Migration Transfer assets to a secure address (e.g., cold wallet or whitelisted exchange) upon detecting risks. Destroy the original wallet and generate new keys afterward.What actions should I avoid to protect my account?Published on Mar 21, 2025Updated on Mar 3, 2026FAQ34How do I determine my company type and understand which documents I need to prepare?
Senior management: You can also approach senior executives or management personnel who have more in-depth knowledge of your institution's structure and operations. If necessary, you may also consider seeking advice from external legal counsel or consultants who specialize in corporate matters. Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ136Managed Trading Sub Account Feature on OKX
should Protect your trading strategies from investors Enjoy better VIP rates when more managed trading sub accounts are linked (Higher Volume) One platform to manage all their clients' funds Rules on Managed Sub Accounts Refer here (Rules on Managed Sub Accounts)Creation and Processes of Managed Trading Sub Accounts Refer here (Step by Step Guide of Managed Trading Sub Accounts)FAQGeneral Questions: 1.Published on Jun 1, 2023Updated on Apr 1, 2025Product documentationHow do I manage my wallet? (app)
Cloud backup failed: There is a dynamic limit to the number of wallets that can be backed up via cloud backup. Please check if you have too many seed phrases in your current cloud backup. If you already have many cloud backups, it is recommended to manually back up the seed phrase for your current wallet, or manually delete useless backups from existing cloud backups. Do not delete the app during the operation.Published on Aug 22, 2023Updated on Mar 28, 2026FAQ1,980How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
If you encounter issues while backing up your wallet, please check the following: Not logged in to your cloud account: Make sure you're signed in to the same cloud account (iCloud, Google Drive, or Huawei Cloud) that you intend to use for the backup. Incorrect backup password: Double-check the password you set for the cloud backup. The backup password must be at least 6 characters long and doesn't have any special format requirements.Published on Jan 12, 2023Updated on Mar 2, 2026FAQ9,514OKX Web3 Wallet has updated approval management
Dear OKX users, As of August 29, 2024, we’ve enhanced the approval management capabilities of OKX Web3 Wallet to ensure an even more secure Web3 experience. The approval management feature now allows you to view all past approvals linked to your wallet address and efficiently filter out any malicious approval poisoning. Note: After this upgrade, you may notice an increase in the number of your approvals.Published on Aug 29, 2024Updated on Nov 17, 2025AnnouncementsHow do I manage my P2P settings?
You can manage your P2P trading settings on the website or in the OKX app (only in Pro mode). Your P2P profile shows your info, reviews, security settings, payment methods, and merchants you follow or block. To find P2P settings, follow these steps: Web: select Buy crypto from the navigation menu > P2P trading > My profile App, Pro mode: open menu and select Buy crypto > P2P trading > ProfileHow do I add or delete payment methods?Published on Aug 22, 2023Updated on Mar 17, 2026FAQ2,527How do I manage my wallet? (web)
OKX Wallet is a non-custodial and decentralized multi-chain wallet that provides one-stop asset management, secure storage, transfer, and other features for global users. Using a seed phrase to create an on-chain identity, users can secure and conveniently manage their assets on various networks, such as Bitcoin and Ethereum etc, across multiple platforms (iOS, Android, and web extension), and also supports multi-seed phrase import and derivation of addresses.Published on Aug 22, 2023Updated on Mar 28, 2026FAQ888Step by Step Guide to Managed Trading Sub-accounts
Go to [Action] - [Managed trading sub-account settings] 3. Select [Manage unbinding] and enable auto-unbindingPublished on Mar 21, 2023Updated on Apr 23, 2025Product documentationHow do I manage my copied trades?
Enter the My trades section to view your copy trades You can select Manage to adjust the copy settings for new positions from that trader, or to stop copying that trader. Note: gather the details from either Spot or Futures option, as Bots refer to trading bots trade and Structured refer to any of the structured products' deal you've done.Published on Dec 22, 2022Updated on Mar 26, 2026FAQ308What onboarding information is required for a fund?
including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ115