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How do I make a withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Fill in withdrawal details on the internal withdrawal page Complete the 2FA verification and select Confirm, your withdrawal order will be submitted Note: if you change your mind, you can cancel the request within 1 minute and no fees will be charged.Published on 22 Aug 2023Updated on 27 Mar 20261,571How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on 6 Nov 2024Updated on 1 Apr 202678How do I change my phone number?
Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your phone numberPublished on 7 Sept 2023Updated on 12 Mar 202614,398How do I change my phone number?
Note: you're not allowed to perform withdrawals within 24 hours after you've changed your phone numberPublished on 7 Sept 2023Updated on 3 Nov 20251How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 15 Oct 20251How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 9 Feb 20264,068Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 22 Aug 2023Updated on 4 Mar 2026414Crypto gift FAQ
Note: Starting from 04 October 2024, at 16:00 (UTC+8), the gifts will be valid for only 2 days. If not redeemed within this timeframe, they will be returned to the sender's account. When sending a gift, the value of the gifts can't exceed 10,000U within 24 hours. For more detailed information, please refer to the OKX Terms of Service. Note: in order to comply with local regulations, certain features may not be available in your region.Published on 26 Sept 2024Updated on 4 Mar 20261,091How do I make a withdrawal? (app)
Select exchanges or wallets to perform an on-chain withdrawal Complete the withdrawal details below and select Submit Fill in address Note: you can enable allowlist mode to protect your assets. Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.Published on 22 Aug 2023Updated on 6 Apr 20265,837How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on 26 Aug 2025Updated on 6 Apr 202649How do I create passkeys? (app)
Note: once activated, the passkey feature can't be turned off and can only be reset.Create a passkey Please note that passkey verification methods may vary depending on the platform or service you are using. The passkey can be added from your phone's biometrics such as Fingerprint Unlock or Face ID, a USB security key, or from another device (for example, another phone). Follow the instructions provided during the process. 1.Published on 16 Aug 2023Updated on 6 Apr 202612,930How do I set up indicators on the chart?
Set your indicator within the Indicator settings once you've selected the Indicators option Add a new Indicator and set your indicator parameters according to your preference Note: To modify an existing indicator, select the Settings (Gear) option at the top left of the chart. After defining the parameters, save your indicator by selecting Confirm to store your indicator Note: To modify an existing indicator, select the Settings (Gear) option at the top left of the chart.Published on 30 Nov 2024Updated on 10 Sept 202514How do I register an account on OKX?
Note: according to platform rules, one identity document can only be linked to one OKX account. Once identity verification is completed, it can’t be changed or canceled.Published on 23 May 2024Updated on 7 Apr 202627,178What should I do if I accidentally deposit crypto that OKX doesn't support?
Here's how to do it:On the app Open the OKX app, go to Assets, and select Withdraw Find Untradable assets and select the crypto that you want to withdraw Note: You can only withdraw the untradable cryptos that we support for withdrawal.Published on 26 Sept 2023Updated on 16 Mar 20261,920What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 15 Oct 2024Updated on 4 Mar 2026109