FAQ

Account, security, and verification

How do I navigate to and customize notification settings?
Published on Oct 8, 2025Updated on Oct 24, 20253
How do I add my emergency contact?
Published on Jul 24, 2025Updated on Oct 15, 2025144
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202524
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Oct 15, 202528
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Sep 8, 2025150
How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on Oct 8, 202546
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Oct 17, 2025566
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202555
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202530
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Sep 27, 202527
How do I register an account on OKX?
Published on May 23, 2024Updated on Nov 3, 202523,982
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Sep 27, 20256
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Sep 8, 202514,874
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on Sep 27, 202525
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Sep 8, 202510,804

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